Common Shopify Problems and How to Fix Them

Mirza Waleed

Mirza Waleed


Your online store is a reflection of your brand and business. Ensuring an easy, seamless shopping experience should be one of your top priorities. However, unexpected issues can interfere with the customer journey at times despite your best efforts.

In this article, we explore some of the most commonly reported shopify problems that wreak havoc on conversions and brand perception. Our goal is to equip you with solutions for addressing the various showstoppers that sabotage sales and frustrate visitors.

Whether it’s slow page speeds, missing products or failed checkouts- these glitches can directly impact your bottom line if not handled properly. By gaining familiarity with the typical culprits and fixes, you gain the power to prevent problems before they occur and deliver exceptional customer service when disruptions do arise.

A smoothly operating storefront builds trust and reassures potential customers of your professionalism. It also allows your products and messaging to shine without hindrances. We’ll uncover how you can achieve this with practical remedies for top shopify bugs and hassles. Consider this your playbook for providing a seamless shopping experience that maximizes revenue and reputation for the long run.

Slow page load times negatively impact conversions

Page speed is crucial for providing a good user experience online. Slow load times have been shown to increase bounce rates and lower conversion rates. It is important for online stores to identify and address any causes of slow performance.

Potential causes of slow speeds:

There are a few common issues that can lead to slow page loads if not optimized. Large file sizes, unnecessary code, and outdated themes are some potential causes of performance problems.

Optimizing image sizes

Images, especially large uncompressed photos, can significantly increase page load times if not optimized properly. Compressing images without losing quality is one way to improve speeds.

Removing unnecessary code

Identifying and removing unused code, scripts and plugins helps to declutter pages and focus only on necessary functionality. This helps page load times.

Upgrading themes

Outdated themes may contain redundant or inefficient code. Upgrading to a lightweight, optimized theme developed by experts can improve speeds.


With the right optimizations, these potential causes of slow performance can be addressed. Here are some solutions merchants can implement.

Optimize image sizes

A first step to trim payload involves compressing visual files without sacrificing quality. Techniques like JPEGmini and lazy-loading non-critical images avoid making customers wait. Keeping media as lean as possible ensures faster sends over limited mobile connections.

Remove unnecessary code

Conducting a code audit to delete comments, unused plugins/scripts, and optimize template files strips away unwarranted weight. Only retaining functionality essential to the build streamlines page rendering.

Upgrade to a lightweight theme

If the current design underperforms, switching to a simpler, regularly updated alternative crafted by expert developers preserves conversions.

Use a content delivery network (CDN)

For immediate speed gains, cache critical components on a global CDN like Cloudflare’s network of data centers. This eliminates round trips to the origin server and serves local copies of files to visitors wherever they are.

Products not showing up in search

Possible issues:

For products to be discoverable, it is important to ensure they are properly configured and indexed by the site search. A common complaint of merchants is products inexplicably disappearing from searches. This negatively impacts conversions. Often the root causes involve missing metadata.

Missing/incorrect tags

Tags help match products to relevant search queries, so omitting or using vague tags causes them to be overlooked.

Not published/sold out status

Products need the “Published” status and available inventory to appear in listings. Expired or unpublished listings won’t surface.

Search not fully indexed

It takes time for new/edited products to filter through index updates – if the entire catalog hasn’t reindexed search results may not reflect recent changes.


Taking corrective measures ensures customers will always find the intended assortment.

Add relevant keywords as tags

Audit products to include clear, targeted tags mirroring prospects’ search terms to boost discovery.

Confirm product status

Double check inventory levels and publication statuses are accurate across all variants and options.

Sitemap resubmission

Forcing a reindex by resubmitting the sitemap file synchronizes listings with the back-end catalog in real-time.

Keeping metadata optimization and reindexing top of mind prevents products being overlooked in searches and lost opportunities for sales conversion.

Shipping delays or errors 

Common culprits:

Handling orders and managing fulfillment is a critical aspect of e-commerce. Yet shipping glitches often occur due to inaccurate product data.

Incorrect stock inventory levels

Out-of-stock notices and delayed processing result when inventory amounts aren’t synced across locations.

Missing weight or size dimensions

Packages missing vital stats can’t be accurately quoted and may incur processing delays at fulfillment centers.

Incompatible shipping settings

Regions restricted from certain carriers or rate tables that don’t align with item specifics can complicate deliveries.


Fortunately, merchants have power to remedy issues through data auditing and testing changes.

Double check stock counts

Verify product listings and physical quantities match to avoid backorders or cancellations.

Fill out all product shipping specs

Take time to input weights, package sizes, customs details to optimize packaging and routing.

Review and test shipping profiles

Audit carrier and location rules to confirm smooth hand-offs; simulate orders to catch errors.

With due diligence focused on order management fundamentals, sellers can guarantee seamless shipping and delivery experiences for customers.

Payment errors at checkout lead to lost sales

Potential payment glitches:

Ensuring smooth transactions is key yet sometimes minor issues disturb the process.

Incorrect price display

Mismatched line items, taxes or shipping compared to totals creates confusion and abandonments.

Outdated payment provider

Legacy payment gateways missing features like recurring billing complicate integration.

Incompatible themes & plugins

When plugins or themes conflict with each other or payment protocols, result can be dysfunctional checkout flow.


Luckily, these common errors often have quick remedies.

Verify prices are accurate

Audit product and cart details match up with checkout totals and currency settings.

Confirm payment methods are updated

Integrate the latest payment gateway APIs supporting emerging options like buy now pay later.

Deactivate unnecessary plugins

Remove freshly installed or outdated plugins that could clash to resolve bugs.

Checking for discrepancies and decluttering the tech stack ensures a seamless payment experience driving higher conversion rates.

Abandoned carts

Reasons for cart abandonment:

Empty carts mean lost sales, so analyzing why customers bail provides insight.

Too many required fields

Overly long registrations frustrate users and raise privacy concerns.

Slow loading checkout

Full page redirects and sluggish transitions damage user flow and loyalty.

Lack of communication after purchase

Unconfirmed orders sow doubt and leave customers in the dark.


Tailoring the process around usability drives higher completion rates.

Streamline checkout form

Simplify inputs to name, address, payment while allowing optional login.

Optimize for mobile performance

Slide-in carts and one-click apps improve on-the-go conversions.

Send order confirmation emails

Timely receipts build trust by confirming purchases and providing customer support details.

Small adjustments can have a big impact on convincing browsers to finish what they started. Pursuing a frictionless checkout experience protects revenue from cart attrition.

Summing It All Up

Overall, Shopify provides merchants with a robust ecommerce platform to sell products online. However, there are still some common issues that can disrupt the shopping experience for customers if not addressed properly. By gaining an understanding of typical problem areas like slow page loads, missing products, shipping delays and payment errors, merchants can be prepared to troubleshoot and implement solutions swiftly.

Resolving shopify problems requires a methodical approach of identifying root causes, prioritizing fixes and testing impacts. Whether through optimizing assets, updating settings or streamlining checkout, focused effort on a few key adjustments can significantly improve conversion rates and brand perception. Most importantly, addressing errors early prevents lost sales opportunities and frustrated customers.

A well-operating online store breeds customer loyalty and allows merchants to spend more time growing their business. By making shopify performance and usability a ongoing focus, sellers gain the peace of mind that comes from knowing shoppers will enjoy a seamless shopping journey each visit. With proactive monitoring and continuous enhancement, merchants can providehassle-free commerce as their storefronts scale to meet demand.

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